REFUND POLICY

We want you to be fully satisfied with your drinkware purchase. If your tumbler, water bottle or travel mug does not fit your expectations, fails to match what you imagined, or simply does not work for your lifestyle, our return policy is designed to keep the process simple and fair. You may submit a return request within 30 calendar days starting on the date your package is marked delivered by the shipping carrier. This window lets you test your insulated drinkware and decide whether it works for you.

To qualify for a return, all returned drinkware items must remain unused, unwashed and undamaged. Original packaging must be included where applicable, and the product must show no signs of scratches, stains, odors or alteration. Items listed as final sale on the product page cannot be returned. Promotional discounted items normally qualify for return within the same 30-day window unless the product page explicitly states final sale status.

Before sending any product back to our warehouse, you must start a return request through our customer support channel. Include your order number, the drinkware items you want to return, and the reason for the return. Our team reviews your request. When approved, we send you return instructions and a unique return reference number. Packages sent back without prior authorization risk refusal or major processing delays, so wait for our confirmation before mailing your tumbler or bottle.

You, the customer, pay the cost of return shipping for standard change-of-mind returns. We strongly suggest using a trackable shipping service that provides proof of delivery. Our warehouse cannot process your refund until the returned package arrives and passes inspection. We do not supply prepaid return labels for customer-initiated returns, and original outgoing shipping fees are non-refundable, even though we offer free worldwide shipping when you ordered.

After our warehouse receives your returned package, our inspection team checks every item to verify it meets return eligibility rules. Once inspection is approved, we process your refund back to your original payment method within 5 to 10 business days. The exact time for funds to appear in your bank account depends fully on your bank or card issuer’s internal processing schedule, which we cannot control.

If you receive a damaged, defective, incorrect or mis-shipped drinkware item caused by our error, the resolution process differs. In these situations, contact customer service within 7 days of delivery, attaching clear photos of the packaging, shipping label and the damaged or wrong product. We evaluate your claim and offer a resolution: free replacement, partial refund or full refund based on your preference and case details. For errors made by our team, we cover required return shipping costs and replacement delivery fees.

Refunds will not be granted for drinkware damaged after delivery due to improper cleaning, normal daily wear and tear, accidental scratches, customer misuse or exposure to extreme temperatures. Always follow the care instructions printed on product packaging to preserve your tumbler or bottle finish and insulation performance. If you are unsure how to clean or maintain your insulated drinkware, contact us before cleaning for guidance.

If your return request is denied because your returned product fails inspection requirements, our customer service team will explain the specific reason. In these cases, we can arrange to ship the product back to you at your expense. If you do not request return of the item within our specified timeframe, we may dispose of the product at our warehouse.

We reserve the right to decline future return requests from customers abusing our return policy. Examples include repeated excessive returns, returning heavily worn drinkware items or ordering products solely to use them before returning. Our return policy exists to support genuine customer satisfaction and prevent fraudulent purchasing activity.

This refund and return policy applies to all orders placed via our website. We may update these terms occasionally to improve service standards and align with commercial regulations. The policy version active on the date of purchase governs all return and refund requests for that order. If you have questions about whether a specific tumbler, bottle or mug qualifies for return, contact our support team before shipping your product back.